May 17, 2024Augmented Reality Instructional Content Remote AR Support Self-Solve Instructions
AR in medical device support improves patient safety, efficiency, and cost-savings while driving innovation.
Mar 29, 2024Augmented Reality Field Service Remote AR Support
Water utility companies face a relentless tide of challenges. Aging infrastructure, a complex web of pipes, valves, and treatment plants, demands constant vigilance. In this environment, three fundamental challenges exist: the loss of institutional knowledge as...
Mar 4, 2024Augmented Reality Remote AR Support
Understanding average handle time (AHT) is crucial for businesses looking to optimize their customer service operations. Simply put, customer inquiry resolution time across all communications channels is measured by AHT. These channels include phone calls, emails,...
Feb 20, 2024Augmented Reality Remote AR Support
Remote AR support provides precise visual guidance reducing error rates, enhancing problem solving and providing a more immersive experience.
Feb 12, 2024Augmented Reality Remote AR Support Xerox
Netherlands-based digital company OneXillium sells Xerox printers and uses CareAR, an augmented reality (AR) and artificial intelligence (AI) powered Service Management Transformation platform to remotely diagnose and resolve customer problems. Frank Zandee,...
Jan 18, 2024Augmented Reality Field Service Remote AR Support
AR support is rapidly transforming field service and customer service. Learn 8 tips to ensure your AR support rollout is a success.
Jan 16, 2024Augmented Reality Remote AR Support
Remote AR video assistance connects field technicians with remote experts in real time, directly through their smartphones or smart glasses.
Jan 9, 2024Augmented Reality Field Service Product Features Remote AR Support Self-Solve Instructions
The CareAR app combines both live remote assistance and self-solve experiences to provide the ultimate support solution
Oct 16, 2023Augmented Reality
If you are a CEO or C-Anything, your board is likely already requesting you produce a strategy for leveraging disruptive technologies like Augmented Reality (AR), Artificial Intelligence (AI), and Machine Learning (ML). These innovative technologies are transforming...
Sep 28, 2023Augmented Reality
In today's rapidly evolving technological landscape, businesses constantly seek innovative ways to enhance employee satisfaction and retention. One powerful tool is through augmented reality (AR) and artificial intelligence (AI). Augmented reality overlays digital...
Sep 11, 2023Augmented Reality Remote AR Support
Organizations spend a considerable amount of time and resources on delivering a product to customers. However, when new customers are unable to resolve issues with their newly purchased product, they often return the product even if there is not a defect. Product...
Aug 22, 2023Augmented Reality
Learn how the adoption of augmented reality hardware has emerged as a transformative strategy and the AR hardware leaders.
Aug 8, 2023Augmented Reality
Learn the importance of service organizations adopting augmented reality and AI technology in phases to achieve success with field workers.
Jun 21, 2023Augmented Reality Field Service
Augmented reality combined with rich content, helps field technicians provide optimal remote support when they cannot be on-site.
Jun 20, 2023Augmented Reality Field Service
On 6/15/23, CareAR President Sam Waicberg joined Service Council’s John Carroll on the inService Podcast The Impact of Instructional Guidance on Experience.
Mar 16, 2023Augmented Reality Partnership
CareAR has Joined Qualcomm’s Snapdragon Spaces Pathfinder Program to speed the adoption of hands-free use cases for AR self-solve.
Mar 6, 2023Augmented Reality Industry News
In 2023, service leaders will be focused on revenue and cost reduction. AR can play a key role in transforming employee experience into employee engagement.
Jan 5, 2023Augmented Reality Remote AR Support SXM
Augmented reality is digitally transforming field inspections. Remote real-time inspection support with AR is a new opportunity for field inspections.
Nov 16, 2022Augmented Reality Customer Success Remote AR Support SXM
Now is the time to learn what is Service Experience Management and explore adding augmented reality to supercharge your customer support.
Nov 15, 2022Augmented Reality Customer Success Industry News Product Features Remote AR Support SXM
CBA and CareAR had an amazing showing at CC/CRM Expo last week in Tokyo. It checked all the elements of a successful event. Highlights here.
