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3 Reasons You Should Care About Service Experience Management

3 Reasons You Should Care About Service Experience Management

Avatar for CareAR Blog CareAR BlogNov 16, 2022Augmented Reality Customer Success Remote AR Support SXMBlog

Now is the time to learn what is Service Experience Management and explore adding augmented reality to supercharge your customer support.

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How CareAR and CBA Partner to Transform Service Experiences Across Japan and Asia-Pacific

How CareAR and CBA Partner to Transform Service Experiences Across Japan and Asia-Pacific

Avatar for carear carearNov 15, 2022Augmented Reality Customer Success Industry News Product Features Remote AR Support SXMBlog

CBA and CareAR had an amazing showing at CC/CRM Expo last week in Tokyo. It checked all the elements of a successful event. Highlights here.

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Keypoint Intelligence Recognizes Xerox and CareAR with BLI Pacesetter Award in Remote Services

Keypoint Intelligence Recognizes Xerox and CareAR with BLI Pacesetter Award in Remote Services

Avatar for CareAR Blog CareAR BlogNov 4, 2022Augmented Reality Customer Success Industry News Remote AR Support SXM XeroxBlog

CareAR won the Buyers Lab (BLI) 2023-2024 Pacesetter Award in Remote Services for North America from Keypoint Intelligence.

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AR, AI, and Moving Toward a Proactive Service Model

AR, AI, and Moving Toward a Proactive Service Model

Avatar for CareAR Blog CareAR BlogOct 31, 2022Augmented Reality Customer Success Industry News Product Features Remote AR Support ServiceNow SXM XeroxBlog

Top of mind for all involved at Smarter Services? How to shift to a proactive support model. Learn best practices.

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How 2 Brands Come Together to Advance the Service Experience with XR/AR

How 2 Brands Come Together to Advance the Service Experience with XR/AR

Avatar for CareAR Blog CareAR BlogSep 28, 2022Augmented Reality Industry News Product Features Remote AR Support SXMBlog

CareAR integrated its service experience management (SXM) platform with Lenovo’s ThinkReality A3 smart glasses, a 5G capable mobile head worn solution, to deliver multi-view and multi-party handsfree experiences for frontline workers.

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CareAR Weaves a ‘Fabric for the Future’ at International Conference

CareAR Weaves a ‘Fabric for the Future’ at International Conference

Avatar for CareAR Blog CareAR BlogSep 14, 2022Augmented Reality Industry News Product Features Remote AR Support SXMBlog

CareAR’s Service Experience Management (SXM) platform solutions were on full display at Telstra Vantage in Sydney, Australia, showing how a 3D digital twin of a John Deere tractor in augmented reality (AR) can aid self-service and enhance the customer and employee experiences.

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Augmented Reality for Service Subcontractors

Augmented Reality for Service Subcontractors

Avatar for CareAR Blog CareAR BlogAug 31, 2022Augmented Reality Customer Success Product Features Remote AR SupportBlog

A subcontracted or blended workforce is simply the “new normal” for most field service organizations today. New augmented reality self-solve and remote assist tools present new alternatives for upskilling and enhancing performance for third party frontline professionals.

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ABI Research Recognizes CareAR’s Leadership and Innovation in 2022 Leading Technology Companies Report

ABI Research Recognizes CareAR’s Leadership and Innovation in 2022 Leading Technology Companies Report

Avatar for CareAR Blog CareAR BlogAug 10, 2022Augmented Reality Customer Success Industry News Product Features Remote AR SupportBlog

ABI Research recognized CareAR in “Companies to know” from its 2022 Recognizing Market Leaders compilation.

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New Feature Alert: CareAR Does Data Sovereignty

New Feature Alert: CareAR Does Data Sovereignty

Avatar for CareAR Blog CareAR BlogJul 8, 2022Augmented Reality Industry News Product Features Remote AR Support ServiceNow SXMBlog

CareAR now makes it easy to operationalize data sovereignty for EMEA or Canadian customers by provisioning in Germany or Canada.

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A Recap of CareAR’s 4th Consecutive Sponsorship at ServiceNow’s Knowledge Events to Reinvent the Service Experience

A Recap of CareAR’s 4th Consecutive Sponsorship at ServiceNow’s Knowledge Events to Reinvent the Service Experience

Avatar for CareAR Blog CareAR BlogJun 7, 2022Augmented Reality Industry News Product Features Remote AR Support ServiceNow SXMBlog

Knowledge 22 has been another amazing event for CareAR and the ServiceNow community. See highlights here.

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Introducing Automatic Video Adaptation for CareAR® Assist and Lenovo ThinkReality A3 Smart Glasses Support

Introducing Automatic Video Adaptation for CareAR® Assist and Lenovo ThinkReality A3 Smart Glasses Support

Avatar for CareAR Blog CareAR BlogMay 27, 2022Augmented Reality Industry News Product Features Remote AR Support SXMBlog

CareAR release 22.02 is now available across its SXM platform and headlines user experience enhancements. Get release highlights here.

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CareAR to Exhibit and Present at AWE USA 2022

CareAR to Exhibit and Present at AWE USA 2022

Avatar for CareAR Blog CareAR BlogMay 26, 2022Augmented Reality Industry News Product Features Remote AR SupportBlog

CareAR will exhibit in booth 843, where it will feature live demos of its product portfolio integrated with workflows and products from key partners.

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CareAR Partners with Infosys to Accelerate Service Experience Transformation

CareAR Partners with Infosys to Accelerate Service Experience Transformation

Avatar for CareAR Blog CareAR BlogMay 25, 2022Augmented Reality Industry News Product Features Remote AR SupportBlog

CareAR entered into a strategic collaboration with Infosys that will accelerate clients’ service experience transformation.

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How Automatic Video Adaptation Brings AR Support to Low Bandwidth Remote Locations

Avatar for CareAR Blog CareAR BlogMay 23, 2022Augmented Reality Product Features Remote AR SupportBlog

Automatic video adaptation is a customer and employee experience benefit available for any CareAR Assist app users.

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CareAR’s Knowledge 2022 New York and The Hague Recap

CareAR’s Knowledge 2022 New York and The Hague Recap

Avatar for CareAR Blog CareAR BlogMay 19, 2022Augmented Reality Customer Success Industry News Product Features Remote AR Support ServiceNow SXMBlog

At Knowledge 2022 in both New York and The Hague, CareAR showcased how its augmented reality (AR) visual support platform is reinventing the service experience and driving Digital Transformation for customer, field, and IT services.

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CareAR’s Distinct ServiceNow Integrations for FSM, CSM, and ITSM

CareAR’s Distinct ServiceNow Integrations for FSM, CSM, and ITSM

Avatar for CareAR Blog CareAR BlogMay 4, 2022Augmented Reality Product Features Remote AR Support ServiceNowBlog

CareAR is the only augmented reality platform that’s fully integrated across the entire ServiceNow platform.

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How Augmented Reality Enables ESG

How Augmented Reality Enables ESG

Avatar for CareAR Blog CareAR BlogApr 19, 2022Augmented Reality Remote AR Support

Augmented reality directly empowers sustainability results by visibly resolving more issues remotely without travel, boosting first time fix rates to avoid repeat visits, and enabling new self-solve and self-learning opportunities that also work to proactively eliminate travel for support technicians.

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How CareAR is Empowering the Next Generation of Field Workers

How CareAR is Empowering the Next Generation of Field Workers

Avatar for CareAR Blog CareAR BlogMar 22, 2022Remote AR Support ServiceNow SXMBlog

Learn how CareAR with ServiceNow continues to transform field service management in this engaging webinar on how CareAR is empowering the next generation of field workers.

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How CareAR is Empowering Field Workers with ServiceNow

How CareAR is Empowering Field Workers with ServiceNow

Avatar for CareAR Blog CareAR BlogMar 14, 2022Remote AR Support ServiceNowBlog

Join ServiceNow and CareAR for a webinar on March 17, 2022, discussing how field service organizations are managing the skills gap with augmented reality.

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Innovation Recognized: ABI Research Names CareAR a Leader in Augmented Reality Competitive Assessment

Innovation Recognized: ABI Research Names CareAR a Leader in Augmented Reality Competitive Assessment

Avatar for CareAR Blog CareAR BlogMar 9, 2022Augmented Reality Industry News Product Features Remote AR SupportBlog

ABi Research has recognized CareAR as a leader in their Enterprise Augmented Reality Platforms competitive ranking report.

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