The America’s Cup is the oldest and most prestigious sailing race in the world. It is held just once every four years.  To win the America’s Cup, a crew must do three things better than their competitors: Adapt quickly to changing conditions: Crews need to be able to...

Magical customer experiences are not just about meeting SLAs or recommending innovations to improve a customer’s bottom line.  Creating a magical experience for your customers goes beyond meeting their expectations. It requires going above and beyond the terms agreed...

Why do companies retain the services of Managed Service Providers (MSPs)?  That answer used to be quite simple: Access to Expertise - MSPs provide access to the latest technologies and tools, enabling companies to focus on their business and stay competitive. Cost...

PART 1 of FOUR PART SERIES: In today's competitive market, Managed Service Providers (MSPs) realize the importance of meeting Service Level Agreements (SLAs) for retaining clients and ensuring business growth. However, with the increasing offshore compensation rates,...