Aug 2, 2024Remote AR Support
CareAR Assist now offers screen sharing to expand its remote solution toolkit capabilities—at no extra cost to customers. With this new feature, users can easily share their screens or invite others to view their screens, making it simpler to provide remote...
May 17, 2024Augmented Reality Instructional Content Remote AR Support Self-Solve Instructions
AR in medical device support improves patient safety, efficiency, and cost-savings while driving innovation.
Apr 5, 2024Field Service Remote AR Support Self-Solve Instructions Sustainability
What is a truck roll? In field service operations, a truck roll signifies the dispatch or deployment of a technician to a customer's location or designated field site. This deployment typically involves a vehicle, often a truck, and aims to address a specific need....
Mar 29, 2024Augmented Reality Field Service Remote AR Support
Water utility companies face a relentless tide of challenges. Aging infrastructure, a complex web of pipes, valves, and treatment plants, demands constant vigilance. In this environment, three fundamental challenges exist: the loss of institutional knowledge as...
Mar 4, 2024Augmented Reality Remote AR Support
Understanding average handle time (AHT) is crucial for businesses looking to optimize their customer service operations. Simply put, customer inquiry resolution time across all communications channels is measured by AHT. These channels include phone calls, emails,...
Feb 20, 2024Augmented Reality Remote AR Support
Remote AR support provides precise visual guidance reducing error rates, enhancing problem solving and providing a more immersive experience.
Feb 14, 2024Field Service Remote AR Support
Visual Verification ensures adherence to safety protocols, reducing the risk of accidents and protecting both technicians and equipment.
Feb 12, 2024Augmented Reality Remote AR Support Xerox
Netherlands-based digital company OneXillium sells Xerox printers and uses CareAR, an augmented reality (AR) and artificial intelligence (AI) powered Service Management Transformation platform to remotely diagnose and resolve customer problems. Frank Zandee,...
Jan 18, 2024Augmented Reality Field Service Remote AR Support
AR support is rapidly transforming field service and customer service. Learn 8 tips to ensure your AR support rollout is a success.
Jan 16, 2024Augmented Reality Remote AR Support
Remote AR video assistance connects field technicians with remote experts in real time, directly through their smartphones or smart glasses.
Jan 9, 2024Augmented Reality Field Service Product Features Remote AR Support Self-Solve Instructions
The CareAR app combines both live remote assistance and self-solve experiences to provide the ultimate support solution
Sep 11, 2023Augmented Reality Remote AR Support
Organizations spend a considerable amount of time and resources on delivering a product to customers. However, when new customers are unable to resolve issues with their newly purchased product, they often return the product even if there is not a defect. Product...
Jan 5, 2023Augmented Reality Remote AR Support SXM
Augmented reality is digitally transforming field inspections. Remote real-time inspection support with AR is a new opportunity for field inspections.
Nov 16, 2022Augmented Reality Customer Success Remote AR Support SXM
Now is the time to learn what is Service Experience Management and explore adding augmented reality to supercharge your customer support.
Nov 15, 2022Augmented Reality Customer Success Industry News Product Features Remote AR Support SXM
CBA and CareAR had an amazing showing at CC/CRM Expo last week in Tokyo. It checked all the elements of a successful event. Highlights here.
Nov 4, 2022Augmented Reality Customer Success Industry News Remote AR Support SXM Xerox
CareAR won the Buyers Lab (BLI) 2023-2024 Pacesetter Award in Remote Services for North America from Keypoint Intelligence.
Oct 31, 2022Augmented Reality Customer Success Industry News Product Features Remote AR Support ServiceNow SXM Xerox
Top of mind for all involved at Smarter Services? How to shift to a proactive support model. Learn best practices.
Sep 28, 2022Augmented Reality Industry News Product Features Remote AR Support SXM
CareAR integrated its service experience management (SXM) platform with Lenovo’s ThinkReality A3 smart glasses, a 5G capable mobile head worn solution, to deliver multi-view and multi-party handsfree experiences for frontline workers.
Sep 14, 2022Augmented Reality Industry News Product Features Remote AR Support SXM
CareAR’s Service Experience Management (SXM) platform solutions were on full display at Telstra Vantage in Sydney, Australia, showing how a 3D digital twin of a John Deere tractor in augmented reality (AR) can aid self-service and enhance the customer and employee experiences.
Aug 31, 2022Augmented Reality Customer Success Product Features Remote AR Support
A subcontracted or blended workforce is simply the “new normal” for most field service organizations today. New augmented reality self-solve and remote assist tools present new alternatives for upskilling and enhancing performance for third party frontline professionals.
