Service Experience Management (SXM) is transforming customer and employee experiences within digital interactions to attain new levels of enterprise-wide business value. While that sounds impressive, what does it really mean? It means that customer experience (CX) and...
Yoshi Iki Masho! Yoshi Iki Masho! – also known as “let’s go!” in Japanese. These three words reverberated down the halls of the CC/CRM Expo last week in Tokyo, Japan where CareAR and CBA announced a strategic partnership on November 10 to drive...
On November 2, 2022, Xerox with CareAR was awarded the Buyers Lab (BLI) 2023-2024 Pacesetter Award in Remote Services for North America from Keypoint Intelligence. BLI Pacesetter Awards are earned by organizations that Keypoint Intelligence identifies as market...
Leaders Offer Perspectives on Realizing Value from Next-gen Tech at Symposium The 2022 Smarter Services Executive Symposium, a learning and networking event for senior service and customer management executives, was held in Chicago on Sept. 19–21. Over the course of...
There’s a perfect storm raging around some aspects of customer and field service management. The world has undergone two-plus years of pandemic-related economic and supply chain issues, followed by a faster return to normal for many nations in terms of consumer demand...
| Nov 16, 2022 | Augmented Reality, Customer Success, Remote AR Support, SXM
